FAQ
Q: Are your lighters safe to use, and do they have child-resistant features?
A: Yes, all our lighters are designed with safety as a top priority, including child-resistant ignition mechanisms to prevent accidental use. They are made of sturdy, heat-resistant materials and feature reliable flame control to ensure safe operation. We recommend keeping lighters out of reach of children at all times, as specified in the safety instructions included with each product.
Q: What types of wax are your candles made of, and do they have fragrances?
A: Our candles are made of high-quality wax options, including soy, beeswax, and paraffin, each offering different benefits—soy wax burns cleanly, beeswax has a natural honey scent, and paraffin provides long burn times. We offer both scented and unscented candles: scented candles use natural, non-toxic fragrances (such as lavender, vanilla, and citrus), while unscented options are ideal for sensitive noses or small spaces.
Q: Are your mothballs safe for fabrics and pets?
A: Our mothballs are made of non-toxic, pet-friendly ingredients that effectively repel moths, beetles, and other fabric-damaging pests without staining or damaging clothing, wool, or other fabrics. However, we recommend placing them in sealed storage containers (not directly on fabrics) and keeping them out of reach of pets and children for extra safety.
Q: How long do your candles burn, and how should I care for them?
A: Our candles have burn times ranging from 20 to 80 hours, depending on size and wax type. To ensure even burning and prevent tunneling, trim the wick to 1/4 inch before each use and burn the candle for 2–3 hours at a time. Never leave a burning candle unattended, and keep it away from flammable objects.
Q: Can I cancel or modify my order after placing it?
A: Orders may be canceled or modified within 12 hours of payment, provided they have not yet been processed or packaged for shipping. After this window, orders are finalized, and changes are no longer available, as items are prepared for dispatch promptly to ensure timely delivery.
Q: What should I do if my item arrives damaged or defective? A: If your lighter, candle, or mothball package arrives broken, leaking, defective, or missing items, contact us within 48 hours of delivery with clear photos of the item and original packaging. We will assist promptly per our Return & Exchange Policy to resolve the issue.
Q: How long does shipping take, and can I track my package? A: Domestic orders ship within 1–2 business days and arrive in 3–5 business days. International orders take 8–16 business days due to customs processing. A unique tracking number is sent via email once your order ships for real-time monitoring of its journey.
Q: Are your lighters suitable for outdoor use?
A: Yes, we offer windproof lighters specifically designed for outdoor use, featuring wind-resistant flames that work even in breezy conditions. These lighters are compact and durable, making them perfect for camping, grilling, or other outdoor activities.
Q: Do you offer bulk discounts for commercial orders?
A: Yes, we offer bulk discounts for commercial orders (e.g., for hotels, restaurants, or gift shops) of lighters, candles, and mothballs. For bulk inquiries, please submit a request through our website’s online portal for a custom quote.
Q: How should I store my mothballs to maintain their effectiveness?
A: Store mothballs in their original airtight packaging when not in use, and place them in sealed storage containers (such as drawers, closets, or storage boxes) with fabrics. Keep them in a cool, dry place away from direct sunlight to preserve their effectiveness.